As a Client Service Representative for our HVAC company, you will be the primary point of contact for our valued clients. Your role is crucial in ensuring exceptional customer service and satisfaction throughout the client engagement process. You will have the opportunity to build strong relationships with our clients and provide them with comprehensive support and assistance.

Responsibilities:

1. Client Communication: Serve as the main liaison between the company and our clients, handling all incoming inquiries, requests, and concerns promptly and professionally. Maintain effective and clear communication channels to ensure client needs are understood and addressed appropriately.

2. Customer Support: Provide accurate and detailed information to clients regarding our HVAC products, services, pricing, and promotions. Assist clients in determining the best solutions to meet their specific needs and requirements. Offer guidance and recommendations on HVAC system maintenance, repairs, and upgrades.

3. Order Processing and Scheduling: Receive and process client orders, ensuring accuracy and timeliness. Coordinate with internal departments, such as sales, operations, and logistics, to schedule installations, repairs, and maintenance services. Maintain an organized system for tracking orders and service appointments.

4. Issue Resolution: Address and resolve client concerns, complaints, and service issues in a timely and satisfactory manner. Collaborate with relevant teams to investigate and resolve any technical or operational problems. Keep clients informed about the progress of issue resolution and follow up to ensure complete satisfaction.

5. Client Relationship Management: Build and nurture strong relationships with clients to foster long-term partnerships. Regularly engage with clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement. Proactively identify potential upselling or cross-selling opportunities to enhance client experiences.

6. Documentation and Reporting: Maintain accurate and up-to-date client records, including contact details, service history, and preferences. Prepare reports on client interactions, service requests, and resolution outcomes. Assist in analyzing client data to identify trends, patterns, and areas for improvement.

7. Product Knowledge and Training: Stay updated on the latest HVAC industry trends, technologies, and products. Attend training sessions and workshops to enhance product knowledge and customer service skills. Share expertise with team members and provide guidance and support when needed.

Requirements:

• High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
• Proven experience in a customer service or client-facing role, preferably in the HVAC industry.
• Excellent verbal and written communication skills, with a professional and friendly demeanor.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in using customer service software, CRM systems, and standard office applications.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
• Detail-oriented and committed to maintaining accurate records and documentation.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and business priorities.
• Empathy, patience, and a genuine desire to assist and support clients.

Join our team as a Client Service Representative and play a vital role in delivering exceptional service and building lasting relationships with our valued clients. Together, we will provide the highest level of client satisfaction in the HVAC industry.

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Aviator Heating & Cooling

Portland Youth Philharmonic (PYP), America’s first youth orchestra, seeks an organized, energetic, and talented professional to join our team as Office Administrator & Box Office Manager. This position is a fantastic opportunity for someone to gain a variety of experiences working in a nonprofit arts organization. The Office Administrator & Box Office Manager is a critical member of the PYP team, as they support all facets of the organization and is frequently the first person from PYP that the public interacts with.

The Office Administrator & Box Office Manager maintains a functional physical and digital office environment, manages all things ticket sales related, oversees the enrollment and tuition payment process, conducts administrative tasks, assists staff as needed, and communicates with parents and the public on matters relating to the organization.

PRIMARY TASKS AND AREAS OF RESPONSIBILITY

• Customer Service: meet clients’ needs while maintaining the distinguished reputation of the organization;
• Office Operations: process incoming and outgoing mail, order office supplies, maintain a functional office environment, monitor and resupply electronic equipment (copier, postage meter, etc.), serve as liaison with office building management;
• Box Office Management: take ticket orders via phone, record and process payments, mail tickets, manage subscription renewals, prepare will call tickets and staff the will call table (including recruiting volunteers as needed), set up events in ticketing system, set up subscription packages in ticketing system, generate reports, and track sales and attendance; serve as the Box Office Manager at all ticketed PYP events, setting up the mobile box office at each venue and selling tickets;
• Event Support & Front of House Management: assist with concert preparation, provide administrative support at concerts and events, secure volunteers to serve as ushers or box office personnel;
• Database Management: be the resident expert on PYP’s database system, PatronManager (built on Salesforce); manage the student enrollment process and its integration in the database, enter and update contact information, run reports, generate email lists, enter donations into the database and accounting software, set up acknowledgement letters, track Friends of PYP donor levels, assist various departments with setting up reports and dashboards, reconcile information between PatronManager and QuickBooks Online;
• Bookkeeping: support the Business Manager with accounts payable and receivable;
• Volunteer Coordination: secure volunteers for various tasks as needed
• Program and Newsletter Production: compile content for monthly newsletters and program books, assist with distribution, and produce in-house materials;
• Communication: email, phone, and mail communication with staff, parents, board members, volunteers, alumni, music teachers, friends of the organization, and members of the general public, assist the Marketing & Communications Director with updating the website;
• Merchandise: sell merchandise when necessary, track merchandise inventory, manage online store;
• Other duties as assigned by the Executive Director.

QUALIFICATIONS:

• Very organized with the ability to juggle multiple projects and deadlines; good time management skills are essential; project management experience preferred
• Experience in customer service and/or sales; ability to engage with parents, volunteers, donors, and patrons from a variety of backgrounds in a variety of settings.
• The ability to maintain an upbeat, positive attitude when facing problems; creativity in finding solutions;
• Collaborative nature and excellent interpersonal skills; ability to work with a variety of personalities to accomplish projects as a team, while also being self-motivated and independent
• Excellent writing and proof-reading skills
• Proficiency with Microsoft Office 365, especially Word, Excel, Outlook, and Teams
• Experience with design software, such as Adobe InDesign and Photoshop, is beneficial
• Willingness to learn other computer applications proficiently
• Experience with ticketing software and box office procedures is beneficial
• Experience with Salesforce (or PatronManager) is beneficial
• Basic money handling knowledge; experience with bookkeeping and QuickBooks Online is a plus
• General knowledge of and/or enthusiasm for orchestral music, youth music education, and the performing arts
• Availability on select weekends and evenings during concerts and special events; office hours are 9:00 AM-5:00 PM, Monday through Friday. Our annual Concert-at-Christmas on December 26 from 2:00-10:30 PM is a requirement for this position.
• Valid driver license

Working conditions & accessibility: The Office Administrator & Box Office Manager primarily works in the office while sitting at a desk, though has flexibility to work some days at home, during standard business hours. This position attends most PYP concerts and special events (evenings and weekends), and occasionally attends local networking or civic events in the community as a representative of PYP. Must be able to lift approximately 25 pounds, and transport items such as boxes, packages of food, tables, or chairs over a short distance. PYP’s office is business casual and dog friendly. Our office is ADA accessible and on the ground floor. We are located on SW Barbur Blvd right on the #12 bus line. Ample free parking is available on site.

Salary & Benefits: This position is hourly non-exempt at a rate of $20.00 an hour. As a full-time employee, the Office Administrator & Box Office Manager is eligible to accrue sick time and up to ten (10) days of paid vacation per year, and, after 30 days of employment, can enroll in PYP’s health, vision, and dental insurance plans and participate in PYP’s 401(k) plan.

ABOUT PORTLAND YOUTH PHILHARMONIC

PYP, founded in 1924, consists of four large ensembles: String Ensemble for string musicians, Wind Ensemble for wind, brass, and percussion players, Percussion Ensemble, Conservatory Orchestra for intermediate players, and the Portland Youth Philharmonic, or the Philharmonic Orchestra (PYP), for the most advanced students. Camerata PYP is a chamber orchestra comprised of PYP musicians concurrently enrolled in one of the other large ensembles. PYP also incorporates music theory instruction into rehearsals, has a chamber music program, free bass classes and wind/brass workshops open to the public, a coaching program for low-income middle school band programs, a Peer Mentor program offering low-cost private lessons, and master classes. The Philharmonic Orchestra annually performs a series of four concerts at the Arlene Schnitzer Concert Hall; all ensembles perform concerts throughout the season at venues in Portland and Vancouver. Learn more about PYP at portlandyouthphil.org.

PYP requires its musicians, staff, contractors, and volunteers to be fully vaccinated.

APPLICATION GUIDELINES/CONTACT

Please email a cover letter and resume (both PDF format) to PYPjobs@portlandyouthphil.org with “Application – PYP Office Administrator” in the subject line. As there is a lot of writing and public communication in this position, a cover letter is required and will be considered a writing sample. No phone calls please. Applications will be accepted until the position is filled.

PYP is committed to recruiting and retaining diverse staff, faculty, and musicians. We seek candidates whose work furthers diversity and who bring to PYP varied experiences, perspectives and backgrounds.

Portland Youth Philharmonic is an equal opportunity employer and does not discriminate in its hiring and employment practices against any applicant because of gender, color, creed, age, national origin, religion, political affiliation, marital status, mental or physical disability, sexual orientation, or any other basis protected by local, state, or federal law.

PYP is committed to being a welcoming and safe community for young musicians and their families of all cultures, races, religions, genders, sexual orientations, and circumstances.

At Northwest Enforcement, we do security differently.  We are transparent with our team and clients.  We look for team members that want to provide value to the team and communities we serve, because nothing less will do.

Community Safety Officers (CSAs) can work at a wide variety of job sites, ranging from hospitality, residential, commercial, government, and more.  Our CSA position requires amazing customer service skills on top of great security instincts.  CSAs need to be able to think quickly on their feet, be very detailed and able to interact with houseless individuals, residents, guests, and the general public.

Our CSAs typically work shifts that range from 8 to 12 hours.

CSAs range from $21-$22/hour with an opportunity for a raise every quarter.

After the 90-day probationary period, we have medical, dental and vision benefits available to full-time team members (with a portion of premium paid by us).  You qualify for Protected Sick Time, and Paid Time Off is available after one year for full-time team members.  We also offer a discounted gym membership, quarterly access to the Columbia Sportswear Employee store, and a boot stipend on your work anniversary.

In addition to our comprehensive benefits package, DPSST certification (Oregon state security licensing) is available for FREE if needed, and we provide uniforms to all team members.

Team members are offered a variety of other certification courses, including: DPSST Armed, ASP baton and handcuffing, OC Pepper Spray, De-escalation, Trauma-informed Care, First Aid/CPR, and more!

DPSST requires officers to be at least 18 years of age, have a high school diploma or GED, and the ability to read and write in English.  A full FBI background check and drug test (federal standards) are also required by DPSST.

 Email your resume and look for us online today!

THE POSITION

The development director will serve as the fundraising leader for Portland Youth Philharmonic, reporting to the executive director and will be part of the development team, working with the alumni relations manager, executive director, and board of directors to support PYP’s mission. The development director will guide ongoing development activities including annual giving, major gifts, foundations, corporate support, government grants and special events, as well as community relationship building and maintenance. The development director also will work with the board and executive director to create and implement endowment and planned giving programs on an ongoing basis.

There will be a transition period where the alumni relations manager and executive director will help introduce the new staff member to the organization, and certain tasks may be delegated to different team members depending on the individual’s strengths and skill set. The development director will also be involved in the continued refinement of PYP’s Customer Relationship Management and ticketing software, PatronManager.

Essential duties include, but are not limited to, the following:

FUNDRAISING:

·        Create annual development plan with the executive director to support the vision of the organization and participate in long-term strategic development planning with the board of directors.

·        Plan, create and execute all annual fundraising activities including:

o   Individual major gifts, in partnership with the alumni relations manager, executive director and musical director

o   Individual direct mail and email campaigns

o   Foundation and government grants

o   Corporate sponsorships and in-kind gifts

o   Special fundraising events, including large signature events and events associated with the centennial

o   Donor cultivation and stewardship events

o   Planned giving

·      Manage donor and prospective donor relationships through a comprehensive program of identification, introduction, cultivation, and benefit fulfillment activities.

·        Assist board members in planning and meeting their individual fundraising goals.

·        Strive to create a “culture of philanthropy” at PYP with the board of directors, executive director, musical director, and staff.

·        Oversee the planning and execution of fundraising events with support from a committee of board members and community volunteers.

·        Develop new fundraising initiatives in support of PYP’s programs

·        Work collaboratively with the Marketing and Communications Director to design fundraising collateral.

MANAGEMENT:

·        Supervise, cooperate, and collaborate with the alumni relations manager (part-time).

·        Develop and manage, with the executive director and the business manager, the contributed revenue and development expense budgets and forecasts.

·        Coordinate the timely processing and acknowledgement of all gifts.

·        Update and/or establish development policies, systems, and procedures, with a special emphasis on professionalism and ethical standards for soliciting, tracking and reporting gifts and for exceeding the expectations of individual, corporate, foundation and government donors.

·        Supervise the appropriate use of PatronManager, ensuring donor privacy, data accuracy, and timeliness of reporting.

·        Regularly collaborate with the marketing and communications director and operations director to ensure integrated communications and consistent strategies.

·        Represent PYP in the community at events and conferences as appropriate.

·        Manage contractors or vendors as related to development projects (e.g., caterers, venues, etc.)

TRAITS AND CHARACTERISTICS

·        Self-starting, creative, and entrepreneurial

·        Have the ability to prioritize and achieve desired fundraising goals

·        Have the flexibility to identify and pursue new avenues for growth

·        Understand and appreciate the mission of PYP

·        Balance a strong interest in music and music education with a bottom-line focus on generating the resources to support PYP’s work

·        Be a skilled communicator, able to work with a wide range of people, poised, and have strong customer service skills.

·        Generate enthusiasm among diverse stakeholders with a team-oriented approach

·        Be sensitive to project timelines and multiple deadlines, and while retaining a sense of urgency and drive to complete projects in a timely fashion, should also maintain high levels of accuracy and excellence

EXPERIENCE AND QUALIFICATIONS

·        A minimum of three years proven development experience with a successful track record in individual giving (major and annual), corporate, foundation, and government fundraising

·        A working knowledge of special event production

·        Experience in soliciting and closing donations in all of the fundraising areas

·        Excellent interpersonal skills, organizational ability, superior written and oral communication capabilities, and the ability to lead and motivate fellow team members and volunteers to achieve organizational development goals

·        Strong knowledge of contact management systems, Microsoft Office 365, SharePoint and OneDrive, Microsoft Teams, prospect research methods, and experience presenting to high-level donors

·        Experience with grants management and research

·        Experience managing a small development shop is a plus

·        Bachelor’s degree or other comparable education or experience is desirable.

JOB CONDITIONS

General: The development director will spend a portion of their time out of the office on external appointments with donors, prospects, board members and community leaders, as well as at PYP activities and other community events/meetings. This may involve remaining in a stationary position during meetings, events, or in the office, moving around facilities, and eating and drinking while on the job.

This position also requires administrative work including creating and maintaining paper and computer files and communicating using email and telephone. The PYP staff works in a hybrid in-person/remote environment, with many employees working remotely for a majority of the week. However, many tasks must be completed in the office. Most of the time in PYP’s office is spent working at a computer workstation and using the printer/copier. The workspace is lit with fluorescent lighting and natural lighting. The director’s office, computer workstation, desk and other equipment are not shared and can be adjusted to make them more ergonomically comfortable.

The development director is an exempt position which will require work outside of the standard business hours, including extended hours, evenings and weekends as required by PYP performances, events and particular project workload. The director must attend all Philharmonic Orchestra concerts, including the annual Concert-at-Christmas on December 26. 

Equipment Used: In addition to a computer workstation and telephone, the development director uses a copy machine and printer to perform duties. Use of other office tools may occasionally be required.

Physical Demands:This position requires extended periods of remaining in a stationary position, such as sitting and standing, at meetings, concerts, or other events. Some concentrated data entry using a computer is required. Phone use is intermittent and usually not for prolonged periods of the workday. Occasionally, this position may have to transport or move supplies weighing up to 30 pounds for receptions or other special events without assistance.

SALARY & BENEFITS

·        Salary range: $70,000-$75,000 a year.

·        Option to enroll in PYP’s health insurance (medical and dental) plan after 30 days of employment. PYP pays 100% of the monthly premiums for the employee.

·        401k: PYP annually contributes to this staff member’s 401k account, currently at 3% of their annual salary. Employee may make additional contributions as payroll deductions.

·        Relocation benefits can be negotiated if needed.

·        Access to professional development opportunities available and encouraged.

·        Flexible, hybrid work schedule.

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About the Company

Trojan Storage started back in 2007, when two USC Trojan alumni’s brought a five-star self-storage experience to life. What do we stand for? Clean, simple, and streamlined storage with top-of-the-line customer service. We infuse this belief into all our locations – always striving to be the best self-storage facility in the area.

Are you looking for a career with a healthy work-life balance and amazing growth opportunities? Well then, apply today for our Float Assistant Manager position at Oregon City and start your journey today!

Job Description:

This position is designed to prepare individuals for a position as a Property Manager. An Assistant Manager you will be asked to assume greater responsibilities upon absorbing and applying knowledge of property management as well as displaying maturity and good judgment. The Assistant Manager serves as the individual responsible for the property in the absence of the Property Manager and serves as a role model to peers.

Schedule

5 days a week – 9am-6pm

Weekend Availability is Required

Salary: $16.00 - $19.00 per hour

Responsibilities and Duties

· Perform daily functions of operating a self-storage facility

· Maintains facility cleanliness and proactively cleans units, bathrooms, hallways, and general areas of the site

· Rent units to new customers as well as show units, complete rental paperwork, and collect rent/fees, post payments

· Participate in collecting past due accounts properly

· Handles multi-channel inquires and shares information to new and existing clients with top-of-the-line customer service

· Make bank deposits, go to the post office, and run other errands as needed (Mileage will be reimbursed)

Qualifications and Skills

· High school diploma or equivalent required

· Valid Driver’s license and working transportation required

· Office skills including organizational skills, writing, basic math, and computer skills required

· Excellent communication skills with great decision-making ability

· Strong customer service skills, orientation, and professional image

Benefits

· 100% employer paid medical, dental, vision, and life insurance

· 401k match after one year of employment

· 12 vacation days per year

· 6 sick days per year

· Referral program

· Monthly and annual bonus opportunities based on rental and sale call evaluations

· Discount on storage unit

· Tuition reimbursement opportunities

· Amazing Growth opportunities

· Mileage reimbursement

Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@trojanstorage

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Shift:

• Morning shift

Weekly day range:

• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: On the road

• Health insurance

Who:  Centennial Juniors and Seniors who are not headed to a traditional college

 We anticipate 500+ students will attend

What:  Information and Hiring (if applicable) Event

When:  Tuesday, May 30, 2023 from 12:39 pm to 3:10 pm (set up will start at 11:30 am)

Where:  Centennial High School- outside by the Auditorium

Why:  We want to give students options and pathways into the trades and other career opportunities.

How:  A "meet and greet" or "trade show" atmosphere.

We encourage you to bring “hands-on” items if applicable.

 

For now:

1.    Please respond if you are interested in attending?  HOW MANY from your organization will attend?  Please include names and contact information (email and phone number).

2.    What could we do to make this work for you? What equipment would you need from us (power, space needs, etc.)?

3.    Will you be able to bring hands-on materials?  (Kids are drawn to exhibits that engage them….driving nails, cutting a hole in sheetrock, putting on safety equipment, using a screw gun, etc.)

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